Shipping Information

All orders will be shipped via UPS. We cannot ship to PO boxes. Please allow 3 - 5 days for shipment of your order. When the order has shipped, you will receive a confirmation email with all the shipping details.

For questions about shipping and delivery, please email info@interact-tv.com or call 1-303-657-3133 for more information.

Returning Merchandise

At Interact-TV, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. We suggest you read the complete returns policy before you make your purchase.

General Policies

• Shipping charges are non-refundable.
• An RMA for exchange or return must be requested within 30 days of the invoice date. Thereafter, all sales are final. There will be a 15% restocking fee on all returned merchandise.
• All exchanges and returns require a Return Merchandise Authorization (RMA) number.*  Exchanges and credits cannot be processed without one.
• The returned package must be received within 10 business days of the RMA issue date.
• Our products have a one year manufacturer's warranty for the chassis operation, main-board, memory, hard-disk drive and optical drive.  The remote control and keyboard have a 60 day warranty.  You must request a Warranty RMA if the product fails within the warranty period.
• When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

Exceptions To Our Return Policy

• Credit will not be given on special orders for any reason. However, exchanges will be allowed if requested within 30 days of the invoice date.
• At times, Interact-TV will offer specially priced items that have been discontinued by the manufacturer. These items, clearly marked as discontinued, are not eligible for return or exchange.

* Requesting A Product Return

You can choose any of these convenient methods:

• Send your request via email to returns@interact-tv.com. Please include your order number.
• If you have an Account with Interact-TV, you can login and click on "My Account" and then select "My Order History". A list of purchases made over the past 30 days will be displayed from which you can determine the order number you'd like to return. Then select "Contact Us" to send us an email requesting the RMA.
• You may contact our Customer Care Center at 303-657-3133 from Mon.-Fri., 8AM-5PM MST.

After Receiving Your Return Merchandise Authorization (RMA) Number

     1.Write your RMA number legibly on the return label.

     2.Return the entire package to:
       Interact-TV Inc.
       Attn: Returns Center (RMA Number:_____)
       9076 Marshall Ct.
       Westminster, CO 80031

Crediting Your Account

Refunds will be issued within five business days of receiving your return.

All returns received within ten days of the invoice date will be refunded to the credit card account that appears on the original order. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution.

Credit card returns received after ten days of the invoice date will be issued by company check.

All PayPal returns will be issued through PayPal.

Shipping and handling fees are non-refundable.

Product Replacement

When exchanging an item, you will be sent a replacement item and a new tracking number once Interact-TV receives, approves and processes the returned item.